Your Data

1. Who we are

Mint Fox Digital is a remote web design and development agency registered in India, working with clients in India, the UAE, the USA, the UK, Australia and Europe.

• Legal name: Mint Fox Digital
• Registered address: Delhi, India
• Website: mintfoxdigital.com

2. The information we collect

We may collect:

• Identity data: your name
• Contact data: email address, company name, job title and country
• Enquiry data: details you submit through our contact form, quote requests or project briefs
• Communications data: emails, WhatsApp messages, call notes and meeting details
• Technical data: IP address, browser type, operating system and device information
• Usage and analytics data: pages viewed, time on site, clicks and how you found us
• Marketing data: your preferences for receiving updates from us
• Project data: content, logins and materials you share with us so we can build your website

We do not knowingly collect sensitive personal data, such as passwords to personal accounts, financial account details, health information or biometric data, through our website. Please do not send us such information unless we specifically need it for your project and have agreed how it will be handled.

3. How we collect your data

We collect personal data when you:

• fill in a contact or enquiry form on our website
• request a quote or proposal
• email, call or message us on WhatsApp
• book a call or meeting with us
• sign up for updates from us
• engage us to design or build a website
• interact with us through LinkedIn or other social platforms

Some technical and usage data is collected automatically through cookies and analytics tools when you use our website.

4. How we use your personal data

We use your personal data to:

• respond to your enquiries and tell you about our services
• prepare proposals, quotes and project scopes
• design, develop and launch websites, e-commerce stores and landing pages
• manage our client relationships and project delivery
• send invoices and keep financial and tax records
• improve our website and services
• send updates and marketing messages where you have agreed to receive them
• comply with legal and regulatory obligations
• establish, exercise or defend legal claims

We only use your data for the purpose for which it was collected, or for a purpose closely related to it.

5. Our legal grounds for processing

Under Indian law, we process your personal data:

• With your consent: for example, when you submit a form, opt in to marketing, or accept non-essential cookies. Your consent will be free, specific, informed and unambiguous, and you can withdraw it at any time.
• For legitimate uses permitted by law: for example, where you voluntarily share your data with us for a specific purpose, such as asking for a quote, and have not said you object to its use for that purpose.
• To comply with the law: for example, keeping invoices and records required under tax and company laws.

Withdrawing consent does not affect processing that happened before you withdrew it. If you withdraw consent, we will stop processing your data for that purpose within a reasonable time, unless the law requires us to keep it.

6. Marketing communications

We will only send you marketing emails or messages if you have asked for information from us or agreed to receive them. You can unsubscribe at any time by clicking the unsubscribe link in our emails, replying “STOP” to our messages, or contacting us directly.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to make the site work, understand how visitors use it, and improve it. These may include strictly necessary cookies, analytics cookies, functionality cookies and advertising cookies.

We will ask for your consent before placing non-essential cookies on your device. You can change your choices at any time through our cookie banner or your browser settings.

8. Who we share your data with

We do not sell your personal data. We may share it with trusted service providers who help us run our business, including:

• website hosting and domain providers
• email, messaging and video-call tools
• cloud storage and project management tools
• analytics providers
• payment gateways and banks
• accountants, auditors and legal advisers
• freelance designers or developers working on your project under our instruction

These providers act as Data Processors on our behalf. We only share what they need, and we require them to keep your data secure and use it only for the purpose we specify.

We may also disclose personal data to government authorities, courts or law enforcement where Indian law requires us to.

9. Transfers outside India

Because we work remotely and serve international clients, some of our service providers may store or process personal data outside India, for example on cloud servers. Where this happens, we take reasonable steps to make sure your data stays protected, and we comply with any restrictions the Government of India places on transfers to particular countries.

10. How long we keep your data

We keep personal data only as long as we need it for the purpose it was collected, or as long as the law requires.

• Enquiry data: up to [24] months from your last contact with us
• Client and project data: up to [8] years after the project ends, to meet tax and accounting requirements
• Marketing data: until you unsubscribe or withdraw consent
• Analytics and cookie data: in line with the settings of the relevant tool

When data is no longer needed, we delete it or make it anonymous, unless we must keep it to comply with the law or resolve a dispute.

11. Your rights

Under Indian data protection law, you have the right to:

• Access: ask for a summary of the personal data we hold about you and how we use it
• Correction and updating: ask us to correct inaccurate or incomplete data, or update it
• Erasure: ask us to delete your data when it is no longer needed, unless we must keep it by law
• Withdraw consent: at any time, as easily as you gave it
• Grievance redressal: raise a complaint with our Grievance Officer and get a response
• Nominate: name another person to exercise your rights if you die or become unable to do so

To use any of these rights, contact us through mintfoxdigital.com and use “Data request” as the subject. We may need to verify your identity before acting on your request.

If you are in the UK or EU: you may also have rights under the GDPR or UK GDPR, including the right to object to processing, restrict processing and request data portability, and to complain to your local data protection authority.

12. Grievance Officer

If you have a complaint or concern about how we handle your personal data, please contact our Grievance Officer:

• Name / role: [Name or designation, e.g. Grievance Officer]
• Website: mintfoxdigital.com
• Address: Delhi, India

We will acknowledge your complaint and aim to resolve it within [30] days. If you are not satisfied with our response, you may approach the Data Protection Board of India once the relevant provisions of the DPDP Act are in force.

13. Data security

We use reasonable technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These include access controls, secure passwords and two-factor authentication on our tools, and limiting access to people who need it.

If a personal data breach occurs that affects you, we will inform you and the relevant authorities as required by law.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

14. Third-party links

Our website may link to other websites, including our clients' sites. Those websites have their own privacy policies, and we are not responsible for their content or practices.

15. Children's privacy

Our website and services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared personal data with us, please contact us and we will delete it.

16. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in our services or the law. We will post any changes on this page and update the “Last updated” date. Where changes are significant, we will let you know where reasonably possible.

17. Contact us

If you have any questions about this policy or how we handle your personal data, please contact: